Team Leader

  • Full Time
  • warsaw

Website Collabera

Job Description


  • Being able to coach, lead and train both the newcomers and the experienced agents .
  • Having full ownership of the cases queue .
  • Analyzing and providing insights of the KPIs .
  • Building action plans in order to improve team and individual results .
  • Participating along with the TM in Client???s meetings and reporting preparation .


  • 5+ years of experience in IT
  • 3+ year of experience of administrating Linux infrastructure .
  • 3+ year of experience in troubleshooting of the infrastructure based on Linux .
  • 1+ year of experience in troubleshooting of the Network infrastructure .
  • Experience in the scripting languages (Shell script/Perl) .
  • Knowledge of Docker and Docker Swarm .
  • Ability to provide effective technical and non-technical feedback .
  • Ability to effectively coach others .
  • Excellent communication skills .
  • Excellent presentation skills .
  • Great analytical skills .
  • English level: B2+ .


  • Previous experience in a managerial position .
  • Experience in providing feedback, coaching and or/training .
  • Experience in working in a Clouds (any of those: GCP/AWS/Azure) .
  • Experience in Virtualization .


  • Possibility to be involved in an international project (Canada, China, Hong Kong, Mexico,
  • USA, Switzerland, Germany, Sweden, United Kingdom, Russia, Belarus, Ukraine, Hungary, etc.).
  • Language classes (English and Polish).
  • Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification.
  • Possibility to relocate for short and long-term projects.
  • Benefit package (health care, multisport, lunch tickets, petrol vouchers and shopping vouchers, etc.).
  • Fruits on a weekly basis.
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