Support Engineer

  • Full Time
  • warsaw

Website Collabera

Job Description


  • Provide support to customers using Cloud Platform products, solutions and APIs and related services .
  • Provide technical assistance and support as part of a global 24×5-support organization .
  • Work closely with Engineers and Product Managers to improve the product and make our customers successful .
  • Change requests and incident ticket handling for the remaining Infrastructure Teams – Incident Management, Problem Management and Change Management .
  • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs .
  • Follow notification and escalation procedures .Follow standards for communications with business involving operational issues


  • At least 3 years??? experience as a Systems Engineer or a combination of Networking and System Administrator .
  • Strong knowledge of Linux/UNIX and Windows Server .
  • Familiarity with shell scripting .
  • Familiarity with multitasking and multiprocessing .
  • Capable to setup monitoring, conduct performance audit and performance optimization .
    Strong understanding of administration (user accounts, permission models, access control) .
  • Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.) .
  • Experience troubleshooting Linux performance (CPU, memory, I/O) .
    Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace) .
  • Familiarity with SQL .
  • Familiarity with cloud computing .
  • Strong business ownership and customer focus.



  • Experience in VMs (Google Compute Engine, VMware, Amazon EC2, etc.) .
  • Familiarity with BigQuery, Cloud Storage and CloudSQL .
  • Coding ability in one or more languages (Java, Python, C++ etc.) .
  • Familiarity with software commonly used on VMs (MongoDB, Hadoop etc.) .
  • Experience in deploying and managing distributed systems and clusters .
  • Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.) .
    ??Expected to be able to follow and understand a defined ITIL/ITSM process, train other team members, and contribute in process improvement.


  • Possibility to be involved in an international project (Canada, China, Hong Kong, Mexico, USA, Switzerland, Germany, Sweden, United Kingdom, Russia, Belarus, Ukraine, Hungary, etc.).
  • Language classes (English and Polish).
  • Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification.
  • Possibility to relocate for short and long-term projects.
  • Benefit package (health care, multisport, lunch tickets, petrol vouchers and shopping vouchers, etc.).
  • Fruits on a weekly basis.
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