Senior Analyst with French

  • Full Time
  • Warsaw

Website Collabera

Job Description

Your Duties :

  • Provide hardware / software / network problem diagnosis / resolution via telephone for customer???s end users.
  • Resolve or Route incidents and requests to appropriate teams
    ??Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User Access and Exit controls.
  • ??Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.
  • Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
  • Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems.
  • Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments.
  • Willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
  • Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus)
  • Your Experience and Skills :

Position requirement :

  • This position requires very good French language skills both verbal and written(minimum B2+)
  • Willing to work in different shifts( 24/7)
  • Minimum 1 to 1.5 years of experience in Tech Support (preferable IT background, else relevant experience)
  • Good English skills are desired as well.
  • Excellent verbal and written communication skills
  • Professional telephone manners are a must
  • Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
  • Basic technical support experience an advantage but not necessary
  • Flexible, well-motivated team player, ability to work under pressure

Technical Requirements:

  • Windows Operating systems
  • Clients: Windows8, Windows7, Windows 10
  • Servers: Windows 2008, Windows 2003, Windows 2000
  • Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance
  • Knowledge of Lync and OCS
  • MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
  • Internet browsers (e.g. Explorer, Chrome, Firefox)
  • Anti-virus and firewall software
  • PC Hardware knowledge
  • Peripheral devices (printers, scanners)
  • Mobile devices and OS (iOS/Android/Windows)
  • PC Hardware knowledge
  • Desktop
  • Laptop
Location City:
Warsaw
Location Country:
Poland
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