IT Analyst with Hebrew

  • Full Time
  • warsaw

Website Collabera

Job Description

Your Duties :

  • Provide hardware / software / network problem diagnosis / resolution via telephone for customer???s end users.
  • Resolve or Route incidents and requests to appropriate teams
    ??Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User Access and Exit controls.
  • ??Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention.
  • Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
  • Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems.
  • Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments.
  • Willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
  • Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus)

Your Experience And Skills :

  • Very good Hebrew (C1 / C2) & good English (min B2)
  • Willing to work in different shifts( 24/7)
  • Freshers having good proficiency with Hebrew and English?? are considered
  • Excellent verbal and written communication skills
  • Professional telephone manners are a must
  • Basic experience in Windows XP (Windows 7 would be an advantage), MS Office, MS based applications
  • Basic technical support experience an advantage but not necessary
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