Your Duties :
- Route problems to internal I.M. support staff.
- Provide hardware / software / network problem diagnosis / resolution via telephone for customer???s end users.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
- Administer and provide User Access and Exit controls
- Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention’s.
Your Experience And Skills :
- Very good German & good English (min B2).
- Freshers are welcome holding good proficiency in German Language
- Willingness to work shifts.
- Education ??? any formal background will be considered.
- Analytical and systematic problem solving skills required.
- Technical helpdesk or technical call center experience.
Candidates without support experience can also apply.
Technical & customer specific training will be provided following for unexperienced candidates.
The following will be considered as an advantage:
- Help desk, customer service, and support experience with problem solving involving
- hardware, software, and networks
- Phone support experience
- Windows Operating systems
- Clients: Windows8, Windows7, Windows XP
- Servers: Windows 2008, Windows 2003, Windows 2000
- Remote desktop connectivity applications (Bomgar, TeamViewer, LiveMeeting)
- MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
- Internet browsers (e.g. Explorer, Chrome, Firefox)
- Anti-virus and firewall software
- PC Hardware knowledge
- Peripheral devices (printers, scanners)