IT Analyst with German

  • Full Time
  • warsaw

Website Collabera

Job Description

Your Duties :

  • Route problems to internal I.M. support staff.
  • Provide hardware / software / network problem diagnosis / resolution via telephone for customer???s end users.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
  • Administer and provide User Access and Exit controls
  • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention’s.

Your Experience And Skills :

  • Very good German & good English (min B2).
  • Freshers are welcome holding good proficiency in German Language
  • Willingness to work shifts.
  • Education ??? any formal background will be considered.
  • Analytical and systematic problem solving skills required.
  • Technical helpdesk or technical call center experience.
  • Candidates without support experience can also apply.
  • Technical & customer specific training will be provided following for unexperienced candidates.

The following will be considered as an advantage:

  • Help desk, customer service, and support experience with problem solving involving
  • hardware, software, and networks
  • Phone support experience
  • Windows Operating systems
  • Clients: Windows8, Windows7, Windows XP
  • Servers: Windows 2008, Windows 2003, Windows 2000
  • Remote desktop connectivity applications (Bomgar, TeamViewer, LiveMeeting)
  • MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook
  • Internet browsers (e.g. Explorer, Chrome, Firefox)
  • Anti-virus and firewall software
  • PC Hardware knowledge
  • Desktop
  • Laptop
  • Peripheral devices (printers, scanners)
Location City:
warsaw
Location Country:
Poland
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