HelpDesk IT with Dutch

  • Full Time
  • warsaw

Website Collabera

Job Description

Purpose of the job

  • Provide hardware / software / network problem diagnosis / resolution via telephone for customer???s end users
  • Route problems to internal I.M. support staff
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
  • Administer and provide User Access and Exit controls
  • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention’s

Knowledge, skills & experience

  • Very good Dutch & good English (min B2)
  • Willingness to work shifts (24/7 shifts)
  • Education ??? any formal background will be considered
  • Analytical and systematic problem solving skills required
  • Technical helpdesk or technical call center experience
  • Candidates without support experience can also apply
  • Technical & customer specific training will be provided following for inexperienced candidates

We offer

  • Life insurance
  • Private medical health
  • MultiSport Card
  • Clear career path in a growing multinational organization
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