Desktop Support Engineer

  • Full Time
  • warsaw

Website collabera

Job Description

Your Experience and Skills :

  • Hands on experience as deskside/Onsite support/local IT engineer
  • Experience in Providing Hands & feet Support for Network and Datacenter
  • Equipment’s/Devices
  • Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills
  • Experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)
  • Desktop support knowledge including hardware, software, and networking concepts
  • Skills in Desktops, Workstations, Notebooks and Printers and Handhelds
  • Basic understanding of Audio/Video equipment and conference room setup
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations
  • Troubleshoot and assist end users with mobile device setup, activations and performance issues
  • Handheld ??? Blackberry, Android & IOS support knowledge
  • Customer service skills
  • Written and verbal communication skills
  • Good Understanding of ITIL processes
  • Hand on Experience on ITSM tools like Service Now
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