Desktop Support Engineer

  • Full Time
  • Warsaw

Website Collabera

Job Description

Skill Set:

  • Minimum 3 yrs hands on experience as deskside/Onsite support/local IT engineer
  • Experience in Providing Hands & feet Support for Network and Datacenter Equipment’s/Devices
  • Strong Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills
  • Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)
  • Strong desktop support knowledge including hardware, software, and networking concepts
  • Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
  • Basic understanding of Audio/Video equipment and conference room setup
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations
  • Troubleshoot and assist end users with mobile device setup, activations and performance issues
  • Handheld ??? Blackberry, Android & IOS support knowledge
  • Good Understanding of ITIL processes
  • Hand on Experience on ITSM tools like Service Now

Soft Skills:

Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Should have a great customer handling skills
Able to handle unforeseen situations
High level of acceptance
We offer

Life insurance
Private medical health
MultiSport Card
Clear career path in a growing multinational organization

Location City:
Warsaw
Location Country:
Poland
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