Deskside/Helpdesk Support Specialist

  • Full Time
  • Warsaw

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Job Description

Education / Expertise:

  • Technical degree with 2 years of technical experience; or high school diploma/GED with 3 years of technical experience.
  • Minimal 1 years of experience in hardware, software and networking implementation and troubleshooting in a Helpdesk or Deskside Support environment.
  • Must possess established customer service skills through 2 years of professional customer service experience.
  • Technical Certification in the similar field will be an added advantage
  • Ability to manage multiple priorities and follow through on projects to completion.
  • Ability to work with customers and achieve successful outcomes in handling difficult situations.
  • Proven ability to communicate effectively with a wide variety of customers by phone, in person or via e-mail.
  • Capability to work effectively as a team member, as well as independently on multiple projects.

Skills and Abilities

  • Customer focused ??? Customer is #1 Attitude.
  • Personal accountability for results.
  • Detail oriented.
  • Strong analytical and troubleshooting skills.
  • High integrity.
  • Minimum of 2 years??? technical experience in providing Deskside Support.
  • PC hardware repair (Dell/HP), Windows system support, OS X Support.
  • Software installation/troubleshooting.
  • Performing Tech Refresh.
  • Mobile device support (iOS/iPhone/iPads) ??? excluding warranty hardware repair.
  • Networking.
  • Asset tracking.
  • Stock room management.
  • Basic support in Video conferencing equipment.
  • Must have experience in working with third party client managed mobile applications.
  • Experience in Mobile Device Management and Mobile Application Management. ( iPhone and Android )
  • Hands on Experience in server side maintenance like upgrading and patching activities.
  • Candidate should have knowledge over MS Access , ServiceNow, Sql Server.
  • Experience in working on Intune and Blackberry UEM.
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