Consumer Service Specialist With German (Temporary: August – February)

  • Full Time
  • Warsaw

Website Collabera

Job Description

  • Your Duties :
    Delivering high quality and consistent service by e-mail, phone or chat
  • Resolving queries and complaints, selecting and giving full satisfaction and customer satisfaction
  • Advising consumers on product, including size, color, and stock availability, as well as available promotions,
  • Maintaining service and product knowledge expertise, contributing to internal documents, procedures and instructions
  • Ensuring accurate, valid and complete data input
  • Supporting back-end activities of the CRM system??
  • Acting as a Consumer Advocate in the organization, interacting with other internal departments. ????
  • Building sustainable relationships through open and interactive communication??
  • Maintaining sensitive information. Protection of Data Protection Regulation (GDPR).
  • Contributing to Continuous Improvement initiatives by delivering ideas and driving standardization and efficiency.??

Your Experience and Skills :

  • Naturally accommodating, service-oriented and passionate about hosting and making people happy.??
  • Strong customer service focus and relationship building skills, practice attitude. Consumer service challenges
  • Minimum 2-3 years of service??
  • Knowledge of eCommerce business preferred
  • Work experience in a virtual, multi-national set up
  • Experience in handling ERP (SAP), SAP CRM and / or Service Management Tool (Case Mgt??
  • Ability to foster effective collaboration with a high number of internal stakeholders??
  • Strong communication and negotiation skills
  • Fast learner and understanding of systems and processes
  • Fluency in German and English
  • Ideally having a good life??
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