Website Collabera
Job Description
Your Duties :
- Delivering high quality and consistent service by e-mail, phone or chat.
- Resolving queries and complaints, selecting and giving full satisfaction and customer satisfaction.
- Advising consumers on product, including size, color, and stock availability, as well as available promotions,
- Maintaining service and product knowledge expertise, contributing to internal documents, procedures and instructions.
- Ensuring accurate, valid and complete data input.
- Supporting back-end activities of the CRM system .
- Acting as a Consumer Advocate in the organization, interacting with other internal departments. ????
- Building sustainable relationships through open and interactive communication .
- Maintaining sensitive information. Protection of the Data Protection Regulation (GDPR) .
- Contributing to Continuous Improvement initiatives by delivering ideas and driving standardization and efficiency.??
Your Experience and Skills :
- You are a dedicated Consumer Service.
- Naturally accommodating, service-oriented and passionate about hosting and making people happy.
- Strong customer service focus and relationship building skills, practice attitude. Consumer service challenges.
- Minimum 2-3 years of work experience in a (preferably fashion or luxury goods) customer- and commercial-focused retail environment.
- Knowledge of eCommerce business preferred.
- Work experience in a virtual, multi-national set up.
- Experience in handling ERP (SAP), SAP CRM and / or Service Management Tool (Case Mgt)
- Ability to foster effective collaboration with a high number of internal stakeholders.
- Strong communication and negotiation skills.
- Fast learner and understanding of systems and processes.
- Fluency in German and English.
- Ideally having a good life.
Warsaw
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