Consumer Service Specialist With English And German

  • Full Time
  • Warsaw

Website Collabera

Job Description

Your Duties :

  • Delivering high quality and consistent service by e-mail, phone or chat.
  • Resolving queries and complaints, selecting and giving full satisfaction and customer satisfaction.
  • Advising consumers on product, including size, color, and stock availability, as well as available promotions,
  • Maintaining service and product knowledge expertise, contributing to internal documents, procedures and instructions.
  • Ensuring accurate, valid and complete data input.
  • Supporting back-end activities of the CRM system.
  • Acting as a Consumer Advocate in the organization, interacting with other internal departments.????
  • Building sustainable relationships through open and interactive communication.
  • Maintaining sensitive information, such as payment and Data Protection Regulation (GDPR) .
  • Contributing to Continuous Improvement initiatives by delivering ideas and driving standardization and efficiency.

Your Experience and Skills :

  • Naturally accommodating, service-oriented and passionate about hosting and making people happy.
  • Strong customer service focus and relationship building skills, practice attitude. Consumer service challenges
  • Minimum 2-3 years of work experience in a (preferably fashion or luxury goods) customer- and commercial-focused retail environment.
  • Knowledge of eCommerce business preferred.
  • Work experience in a virtual, multi-national set up.
  • Experience in handling ERP (SAP), SAP CRM and / or Service Management Tool (Case Mgt).
  • Ability to foster effective collaboration with a high number of internal stakeholders.
  • Strong communication and negotiation skills.
  • Fast learner and understanding of systems and processes.
  • Fluency in German and English.
  • Ideally having a good life.
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