Big Data Support Engineer

  • Full Time
  • warsaw

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Job Description


  • Provide support to customers using Cloud Platform products, solutions and APIs, including Big Data and related services .
  • Provide technical assistance and support as part of a global 24×7-support organization .
  • Work closely with engineers and product managers to improve the product and make our customers successful .
  • Change requests and incident ticket handling for the remaining Infrastructure Teams –
  • Incident Management, Problem Management and Change Management .
  • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs .
  • Follow notification and escalation procedures .
  • Follow standards for communications with business involving operational issues.
  • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions .
  • Work closely with internal support teams to improve cloud products at a senior level .


  • 2+ years of experience involved with projects where big amounts of data processing are imperative .
  • Experience working with at least one Big Data technology (Hadoop, MapReduce, HDFS???) .
  • Knowledge on NoSQL databases and big data querying tools like Pig, Hive, Impala .
  • Good understanding on distributed computing principles .
  • Proficient in at least one programming language (Java, Python) .
  • Experience troubleshooting and solving complex technical problems .
  • Familiarity with web protocols (HTTP, TLS/SSL etc.) .
  • Upper-Intermediate/Advanced English level (B2/C1) .
  • Understanding of cloud environments .


  • Language classes (English and Polish) .
  • Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification .
  • Career development center, mentoring system .
  • Possibility to take part in both: corporate and startup environment .
  • Possibility to relocate for short and long-term projects .
  • Relocation package for those who relocate to Krakow.
  • Benefit package (health care, multisport, lunch tickets, petrol vouchers and shopping vouchers, etc.).
  • Snacks in the office.
  • Sponsored sport activities, E-sport program.
  • Sponsored corporate events and integration activities.
  • Work in one of the most modern offices in the very center of Krakow (wellness areas, table tennis, game rooms, massage chairs and many others).
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